FRAMLINGHAM HEALTH SUPPORT

IF YOU HAVE SYMPTOMS OF CORONAVIRUS
(a high temperature or a new, continuous cough) use the online nhs.uk/covid-19 coronavirus service which has a Symptom Checker and lots of advice.
Go to the NHS WEBSITE HERE

WHAT TO DO IF YOU NEED MEDICAL HELP?
If you need medical help for any reason, do not go to your GP surgery, pharmacy, or to the hospital.
Use the online 111.nhs.uk service, which will direct you to the most appropriate help.
Go to the 111 NHS SERVICE HERE

Only phone 111, or your Doctor’s Surgery, if you are unable to get help online.
For life threatening emergencies call 999 for an ambulance

FRAMLINGHAM MEDICAL PRACTICE
Temporary Change to Booking Appointments – telephone appointments aim to reduce your chances of catching Covid-19 and reduce the pressure on the practice

DOCTORS SURGERY – 01728 723627
All doctors appointments are by telephone, unless there is a clinical need to see your doctor in person. If you need to talk to your doctor and you cannot get help online, call the surgery to book a phone appointment with the receptionist. A doctor will call you back.
Opening hours for calls are:
Monday to Friday from 8.00 – 18.30, closed for lunch from 12.30 – 13.30

ORDERING REPEAT PRESCRIPTIONS
To reduce the risk of spreading Coronavirus to our patients and staff, we regret that we cannot, until further notice, accept PAPER repeat prescription requests. Due to high demand we ask that you submit your requests 7 days before you run out, and allow 5 working days between submitting your request and prescription collection.
We cannot supply medication early or give you multiple months

YOU CAN ORDER YOUR PRESCRIPTIONS IN THE FOLLOWING WAYS:
EMAIL: IESCCG.framlingham-dispensary@nhs.net Please include your NAME, DATE OF BIRTH, and ADDRESS
ONLINE using the NHS App: You can download this from the App Store. It’s easy to use and you can order your prescriptions very quickly
ONLINE at SystmOnline: You must already be registered with our reception team for online prescription services: Go to SYSTMONLINE HERE
You can also use the link on the surgery website: www.framlinghamsurgery.co.uk

DISPENSARY PHONE: 01728 723957 Please only call the Dispensary if absolutely necessary and if medication cannot be ordered by any other method. We are currently receiving a very high volume of calls which takes us away from our dispensing work

COLLECTING PRESCRIPTIONS FROM THE SURGERY DISPENSARY
Patients who live more than one mile from the local pharmacy may collect their prescriptions from the Surgery Dispensary on Pembroke Road.
Collecting your Medication:
Allow 5 working days from submission of your request
SURGERY DISPENSARY OPENING HOURS ARE:
Monday to Friday from 8.00 – 18.30, closed for lunch from 12.30 – 13.30

COLLECTING PRESCRIPTIONS FROM THE CHEMIST PHARMACY
Patients who live less than one mile from the local pharmacy may collect their prescriptions from the chemist in Market Hill.
Collecting your Medication:
It is taking about five working days between prescriptions being issued and it being available at the chemist – so the advice is to wait five working days before attempting to collect it.
CHEMIST DISPENSARY OPENING HOURS ARE:
Monday to Friday from 8.30 – 18.30
Saturday from 9.00 – 17.00

HOUR COMMUNITY PRESCRIPTION COLLECTION SERVICE
During this period of uncertainty Hour Community will be supporting people who are self-isolating by providing a Prescription collection service from the Chemist
They can be contacted at admin@hourcommunity.co.uk or call: 01728 440511

NSFT First Response Helpline: The Norfolk and Suffolk Foundation Trust helpline is staffed by trained mental health professionals who will be able to listen to concerns and help people get the support they need.
Call 24/7 on 0808 196 3494
For more information visit: www.nsft.nhs.uk/Find-help/Pages/Helpline.aspx

WORRY TREE support service in Framlingham – 01728 440533

PACT Parents and Carers Together – 07856 038799
www.parentsandcarerstogether.co.uk

MENTAL HEALTH TIPS: Every Mind Matters have published 10 top tips for people who are worried about coronavirus AVAILABLE HERE

OTHER HEALTH SUPPORT

NORFOLK AND SUFFOLK NHS FOUNDATION TRUST (NSFT)
Has set up a First Response 24/7 helpline – offering immediate support for mental health difficulties during the Covid-19 pandemic
Phone: 0808 196 3494

HEALTHY SUFFOLK now have a Covid-19 Information Hub which offers wide ranging support: www.healthysuffolk.org.uk/COVIDHub

THE ALZHEIMER’S SOCIETY can answer questions about dementia and help people who might find it difficult to follow the NHS advice about coronavirus: https://www.alzheimers.org.uk/get-support/coronavirus-covid-19#content-start
Dementia Connect support line: 0333 150 3456

WELLBEING SUFFOLK are offering a range of online Webinar’s to help support people through the Coronavirus pandemic.
https://www.wellbeingnands.co.uk/suffolk/